Frequently Asked Questions
Everything you need to know about our cruelty-free beauty essentials
Are your products cruelty-free and vegan?
Yes, we are 100% cruelty-free. We do not test on animals, and the majority of our range is vegan-friendly. Please check the specific product pages for the vegan symbol.
How long will it take to receive my order?
Standard shipping typically takes 3-7 business days within the domestic region. International shipping times vary by destination but generally range from 7-14 business days.
What is your return policy?
We offer a 30-day return policy for unopened and unused products. Due to hygiene reasons, we cannot accept returns on items that have been opened or swatched.
Do you offer international shipping?
We currently ship to over 50 countries worldwide. Shipping costs and delivery times are calculated at checkout based on your specific location.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and buy-now-pay-later options like Klarna and Afterpay.
Can I change or cancel my order after it has been placed?
We process orders quickly to ensure fast delivery. If you need to make a change, please contact our support team within 1 hour of placing your order.